Page Forty  

08 DECEMBER 2005

 

Well, willya look at this:

 
12º | Hi 31º / Lo 23º |
 
 
Bay Ferries cuts season short
Last voyage to Toronto is Monday, not Dec. 31

(December 8, 2005) — The fast ferry's last voyage of this season will be Monday, more than a half-month earlier than previously planned, (Yet more editorial license here; the writer could have written '14 days earlier' which wouldn't have sounded quite as bad) the company operating the ferry announced late Wednesday.

Bay Ferries Great Lakes announced the revised schedule in a news release Wednesday night. The company had been running once-a-day departures from Rochester to Toronto on Fridays, Saturdays, Sundays and Mondays since Nov. 1, and that schedule was to have continued until Dec. 31.

Company officials could not be reached for comment late Wednesday. Arnold Rothschild of Normal Communications, the company handling local publicity for Bay Ferries, referred all questions to the Toronto-based Bay Ferries.

City Councilman Tim Mains said he needed to know more about ridership numbers before commenting on the company's decision. "I hadn't gotten any information at all about when they were going to cut things off. ... I wish the ferry board would be more open and tell their plans to the public."

Other members of City Council, including those who are members of the ferry board, could not be reached for comment late Wednesday.

Bay Ferries' news release said all passengers booked for trips between Dec. 16 and Dec. 31 have been contacted by company representatives for alternative arrangements. Those passengers "will receive ground transportation to their destination via coach and will also receive complimentary passage for their next trip on (the ferry) when service resumes" on March 31, the release stated.

People with questions can call (877) 283-7327, according to the release.

Bay Ferries released a schedule Tuesday showing that the company was eliminating winter sailings. The company is hoping to send the ship to a sunnier port in the off-season, then resume service between Rochester and Toronto from March 31 through Oct. 31.

Mayor William A. Johnson Jr. has been drafting legislation to ensure sufficient funding for another season. City Council was briefed in private last week; Mains said Monday that he would not be surprised if the request is for an additional $10 million to keep the ship afloat.

AMORRELL@DemocratandChronicle.com

 

From my comments of yesterday:

 

Officials from Bay Ferries Great Lakes said next season would begin March 31 and run through the end of October. Plans had been to suspend service only during January and February. The current schedule finishes this season Dec. 31, but officials declined to confirm that date Tuesday.  (Hmm.  I suppose if the reserve fund cash runs out before December 31, we might be seeing a sudden announcement of an "early end of the season due to __FITB___ ".)

 

As with pretty much everything about the ferry operation, questions abound.

 

First, the most obvious question would be  WHY  is the ferry season being cut earlier than planned?   The public has a right to know... those are the breaks of making a private company public.  When using the public's money, the public automatically becomes the owner of such a project and deserves to be informed of any decision surrounding that company.  If the current ferry organizers don't like that, they shouldn't have used tax dollars to buy the ship.

 

Under the heading of Picky Journalism Details, I have to pause a moment and comment on the local media's thinly-veiled yellow journalism.  It's become clear the local media outlets are sharpening their knives and smelling a rat in the works.  WROC-TV8 is unquestionably Number One at this and the D&C is a close Number Two:

 

Bay Ferries cuts season short
Last voyage to Toronto is Monday, not Dec. 31

(December 8, 2005) — The fast ferry's last voyage of this season will be Monday, more than a half-month earlier than previously planned, the company operating the ferry announced late Wednesday.

 

(1) The lead title, while completely factual and true, could have been written: "Ferry Season Ends Dec. 19" instead of "Bay Ferries cuts season short".  One lead is presenting the facts; the other is presenting a comment by implying the ferry service is quitting before the job is done. 

 

(2) The very next sub-title could have been written "Last voyage to Toronto is Monday" and left off the "not Dec. 31".  Again, adding the planned final season date of "Dec. 31" drives home the message the ferry is giving up before its planned date.

 

(3) "more than a half-month earlier than planned" is a blatant example of slanted journalism.  In colloquial English, who uses "a half-month" in conversation?  People say "two weeks" or "14 days" -- each of which sound less than "a half-month""14 days earlier than planned" doesn't sound as long as "a half-month earlier than planned" even though the time frame is the same.

 

The D&C is attempting to goad the public into getting riled up over the ferry debacle -- as well they should be -- but in doing so, comes across as some small-town fish-wrapper trying to whip the masses into a frenzy.  It's cheap and portrays the readership as slack-jawed undereducated gnomes incapable of forming their own opinions.

 

"But they're agreeing with your position, K."  That they are.  But, believe it or not, I try to be fair and point out the inconsistencies of ALL sides in this ferry bad idea and when one side's posture is so clearly slanted in an obvious bid to sway public sentiment, I'll call 'em on it. 

 

I don't see myself as being some area resident either too stupid or too busy to take the issues at hand under careful consideration.  The local community 'leaders' and media treat me as if I'm far too ignorant to comprehend such devilishly complex matters as why Torontonians and Canadians are largely ignoring the Rochester area.

 

The mice are scurrying:

 

WROC 8 Rochester HomepageCouncilmen: Ferry vote contingent on openness, board changes
 

(Councilman Bill Pritchard)

12/7/2005 11:00 PM
(Rachel Barnhart, WROC-TV)

A small group of city council members wants a guarantee there will be more members of the ferry board from the business community, and more frequent and detailed financial reports from the ferry board.

"Members of council need to have more frequent infusions of information," said Councilman Bill Pritchard. If he cannot get a guarantee, "I will not vote positively on whatever's put before me on December 20th."

The city is expected to put forth legislation asking city council to approve a $10 million loan to keep the ferry running in 2006. Council members are waiting for the legislation, as well as a detailed 2006 operating plan.

Pritchard and several of his colleagues are talking about drafting legislation to address their concerns. He says the course they take may depend on the city's legislation.

Adam McFadden has the same concerns as Pritchard. "There needs to be some accountability, some disclosure to the public."  (Why start now, Adam?  Are we trying to cover our butts for the previous months of closed-door sessions YOU  and other city council members participated in?  What about 'accountability' and 'disclosure' back THEN?)

Pritchard and McFadden are joining five other members of city council in Charlotte, North Carolina for a conference on the National League of Cities. They expect discussions on the ferry to pepper conversation.

Pritchard plans to ask his colleagues if the December 20th vote can be delayed. "What is the urgency?"

 

The other side of slanted journalism:

 

Fast Ferry 2005 Service Ends Early

 

(Rochester, NY) 12/08/05 -- Rochester's fast ferry service to Toronto will end this Monday, December 12, more than two weeks ahead of time.

Bay Ferries Ltd. said passengers who have tickets for trips after that date will be offered ground transportation and a free ride when the service starts up again in late March.

Earlier this week, the company released the ferry's 2006 schedule including a shorter season for next year. According to that schedule, service was to end this year on December 31. 

 

WHAM-TV13 has always been the Bright and Chipper Channel in the local arena with Smilin' Don Alhart as the Lead Cheerleader for years.  The residents who don't want to see or hear of 'dreadfully unsettling local news' turn to WHAM-TV13 to get the upbeat and cheerful veneer which could make 10,000 layoffs at Kodak sound like a mere seasonal hiccup.

 

Throughout this ferry fiasco, WHAM-TV13 has always been a ferry supporter and when the excitement was at its crescendo, these folks were right in there the singing the praises while blissfully ignoring the reality.  When the ferry news has been bad, they've either ignored the 'terribly nasty news' altogether or relegated it to a few sound bites of coverage as seen above.

 

Note the difference in describing the amount of time the season has been shortened:  "more than TWO WEEKS ahead of time" as opposed the the D&C's "half-month".  WHAM-TV13 tries to minimize the appearance of a major screwup; if they thought they could get away with saying "only a few hours earlier than anticipated", they would.

 

WHAM-TV13's 85-word coverage to the negative ferry news pales by comparison to the D&C exposé.  If the news is bad, "Let's not think about it".  If it works for a large chunk of the community, then it'll play well on WHAM-TV13.

 

The local NBC affiliate's take:

 

2005 fast ferry service ending early

12/7/05

Another schedule change for the Fast Ferry, the final run to Toronto this year will be next Monday.  Bay Ferries said Wednesday night that it's shutting down two weeks early, this comes just one day after the company announced a new schedule for next year. Bay Ferries told NEWS 10NBC that it is cutting the schedule short for business reasons.

NEWS 10NBC has learned that the change means that Rochester's next Mayor, Bob Duffy will take office in January without ever riding the fast ferry.  Duffy was scheduled to ride the Cat next Friday.

 

The trip was arranged by Mayor Bill Johnson, so Duffy could meet with Toronto Mayor, David Miller. Duffy has had just one meeting with the ferry board so far to look at the financial reports for the service.

 

This would have been his first ride on a ship that has taken a prominent role in Rochester politics. (Yeah?  And the point is ____?)

 

It lost $4,200,000 in its first quarter nearly running out its $8,000,000 reserve fund. It also canceled two sailings last weekend because of weather.  (More slants.  Losing "$4.2 million" doesn't look as bad as "$4,200,000", does it?)

 

On Tuesday, NEWS 10NBC learned that Bay Ferries intends to take the boat to warmer waters beginning next fall. Sources tell us that could net the city an additional $4.3 million.  (But when a gain is realized, suddenly it becomes "$4.3 million" instead of "$4,300,000".  See the difference?)

 

In response to the schedule change, Bay Ferries Vice President Don Cormier released this statement Wednesday, “We are aggressively planning for the 2006 season and we will be focusing all of our efforts on maximizing activities to ensure the continued success of the service,” Cormier explained.  ("Continued success"?  When did the ferry service ever start to be successful?)

 

The man who will undoubtedly play a critical role in ensuring that success, Bob Duffy, said he was looking forward to this trip, saying "First hand experience is important, but I'm sure there will be other opportunities,” Mayor-elect Duffy said. Duffy also said, "If the ferry service is to be successful, it has big challenges and we have a lot of work ahead."

 

Current Mayor Bill Johnson is all too well aware of those challenges.  On Wednesday, he said that given the ridership numbers this time of year, it doesn't make any sense to operate. (Uh, guys?  While I couldn't agree more with your statement, don't you mean "it doesn't make any sense to continue operating for the rest of this season?)  While We've also learned that as early as Thursday, he may officially ask city council to approve more lending to the fast ferry. 

 

Guess we can throw News 10NBC in the pile of naysayers as this sophomoric writing doesn't even make pretenses of being impartial.  It's nice to see the local media outlets slamming the ferry and all that, but the time for attacking the ferry concept should have been back in 2001 when Dominick Delucia and the rest of the CATS supporters were pitching the idea.  There's just too many Johnny-Come-Lately's popping up right now to lend any credibility to these feigned displays of outrage.

 

For over four years, I've consistently maintained my position that the whole thing was doomed.

WROC 8 Rochester Homepage

Should the City of Rochester borrow more money for the fast ferry?
 
The votes so far:
 14%
  Yes
 86% 
 No 

As of 10:55am

08 DEC 2005

Repeatedly, this writer's main theme has been "There isn't enough demand to support a project of this magnitude for an extended period of time".

"The man who will undoubtedly play a critical role in ensuring that success, Bob Duffy, said he was looking forward to this trip, saying "First hand experience is important, but I'm sure there will be other opportunities,” Mayor-elect Duffy said."

They sure milked THIS point for all it's worth.  Frankly, other than some superficial and shallow gesture, I'm not sure if it makes a big difference whether Mayor-elect Duffy rides the thing or not.  Personally, I haven't -- and never had -- any intention of riding the ferry and that hasn't affected my opinion on the fate of the ship; it's not necessary to ride the ship to see it can't succeed as a business.

 

News 10NBC exonerated Duffy and laid the blame on the Ferry organizers but they, as well as the rest of the local media, failed to answer WHY was the ferry season cut short?  Was it (a) because the ship had practically no passengers or (b) because the reserve fund has run completely dry?  We're left wondering not only with WHY the season was shortened but also WHY was there no reason given.  It is to put a better light on the project?  Does the Ferry Board want to withhold ugly news such as a crossing of a $42 million ship with, as an example, four passengers on board?

 

That would sure bring the public sentiment against the ferry to a boil in a hurry.

 

What difference does it make?  Well, if the reason is there aren't enough passengers during the off-season to justify even sending the ferry out of the berth, that's validating the theory there isn't enough demand for the ferry on a year-round basis -- which goes completely against what was being sold from day One.

 

If the reason is the money in the reserve fund has run dry, it validates MY theory.  The $8 million reserve fund wasn't even enough to see the ferry through six months of operation and at that rate, the city of Rochester is going to have to fork over $1.3 million a month just to keep the operation moving along with the loan repayment of $42 million.  Now the Ferry Board is asking to borrow another $10 million. 

 

This doesn't scream "Money pit"?  The Canadian side of this equation doesn't give a rat's patootey HOW MUCH money is sunk into propping up a dud of a deal... just as long as it's not THEIR money being sent down the crapper.  Bob Duffy may have to either fly or drive to Toronto to meet Mayor Dave ('Oh the Humanity') but he really shouldn't expect much more than a "We'll do some more promotion for the ferry" (AKA printing up some more brochures and buying a few ad slots in the local media).

 

As for coming through with any significant donation to the ferry charity cause, Mayor Dave and Premier Dalton might just smile ever so politely and either toss a Toonie in the basket or quietly suggest there may be other venues to explore (ie. "Sorry boys, no handouts today".)

 

Think I'll bookmark this spot.  I might be referring back to it after next week's meeting with the two mayors.

 

Operating the ferry in warmer climate during winter could be profitable

12/7/05

At this time next year the ferry will probably be operating for several months in a warmer climate. On Tuesday Bay Ferries announced that it’s going to try to relocate the CAT in the off-season, something the company has experience doing. Its other fast ferry is already down in the Caribbean making thousands of dollars a day. The original CAT, owned by Bay Ferries, left Maine in October and is now sailing between the islands of Trinidad and Tobago.

 

Information obtained by NEWS 10NBC shows that the CAT is quote "wet leased" to the government of Trinidad and Tobago for 6 months and the government pays Bay Ferries almost $24,000.00 a day, a total of  $4.3 million for the time the ship is there.   (That's nice.  What's that got to do with us?)

 

Don Cormier from Bay Ferries says all of the money the Rochester CAT would make working on a southern route would go back to the city. “It's directly to the city, to the project.  Bay Ferries is just paid a management fee to make this project successful.”  (And the cost of 'just' that management fee is $ _____?)

 

But going south isn't without its problems.  Remember when the ferry came through the locks? With only 12 inches to spare on each hull the ferry arrived in Rochester scratched and dented and a source tells NEWS 10NBC that the ferry's original owners, CATS, looked into the possibility to take the ferry south in the winter but the fuel cost alone was thought to be $1 million one way making the idea cost prohibitive.

 

Mayor Bill Johnson says he understands the risks. “It's a sturdy boat.  I think that that certainly is an issue to be concerned with. I think it's even worse to have it sitting there and costing us money and not generating revenue.”

 

Monroe County Executive Maggie Brooks says Bay Ferries is making good business decisions. “So I think all of that is being done and they're tweaking the biz plan which any good organizer is going to do so I'm not surprised.”

 

Bay ferries cancelled two sailings last weekend because of weather. Sources tell NEWS 10NBC people have gotten sick on board. Bay Ferries says the weather played a major role in making the CAT a seasonal operation. 

"Information obtained by NEWS 10NBC shows that the CAT is quote "wet leased" to the government of Trinidad and Tobago for 6 months and the government pays Bay Ferries almost $24,000.00 a day, a total of  $4.3 million for the time the ship is there."

OK.  Hands up for how many think there are ferry optimists running around saying the city of Rochester is going to get $4.3 million for renting out the ship?  AGAIN... yes AGAIN... "It worked there, so it'll work here".

 

Monroe County Maggie Brooks stands to lose nothing by saying Ferry organizers are "making good business decisions".  From a PR perspective, even if she thought the thing was about as dumb an idea as planting palm trees on Main Street, she gains more to say "Swell job, guys" than to slam the effort.  Monroe County doesn't stand to lose as much money by a city ferry failure.

 

Businesses at Port of Rochester disappointed in new ferry schedule

12/7/05

Business owners inside the Port of Rochester say they are disappointed in the new ferry schedule. Mike Manioci, who owns Jams Nutty Navarian, says business is already slow and with the CAT being away for an extra 30 days it's going to only get worse. “They need to do something to help us in here otherwise we will not make it. We will not make it it's a terrible situation.”  (Mike, you knew the risks involved before you started pushing nuts in a quest to strike it rich.  If you didn't, welcome to reality.  Caveat Emptor.)

 

Other owners inside the port, including California Rollin’ owner Tom Beaman, Jr. tell NEWS 10NBC they think the city needs to give people a new reason to go to the terminal. “It's bad down here but we are doing something to promote to make us have enough to pay rent we're doing sushi classes for the month of January on Monday.”

 

Business owners say their landlord, Maplestar, is helping out by giving rent discounts for January and February.   Businesses can also choose to close for those months at an even larger rent discount.  So far, Jams Nutty Bavarian, Cheeburger Cheeburger, and Espresso Cafe have decided to take Maplestar up on the temporary closing.  (Kind of hard to turn a profit when the business is closed, isn't it?)

 

No sympathy from this corner.  These ferry terminal tenants knew the score before they had visions of bulging cash registers and if greed clouded their judgement, there's a price to be paid.  The city has no responsibility whatsoever to prop up yet MORE private businesses so their owners can pad their own wallets.

 

Mayor Johnson: key to making the fast ferry a success is marketing

12/7/05

Businesses go to great lengths to get your attention. According to Mayor Bill Johnson, it's all about marketing, even with the fast ferry. “The key to this is marketing it, getting the word out so we can sell tickets, that's all it is.”  (Word is already out and people don't care.  THAT'S all it is.)

 

Ferry officials say get ready for a marketing blitz next year. But is the city missing some opportunities right now? But at a time when the mall is buzzing with holiday shoppers, there is no ferry kiosk or any ferry gift certificates at any area mall. Some shoppers at the Marketplace Mall that NEWS 10NBC spoke with say that's okay.

 

“In the winter time it wouldn't be a Christmas item that I would give anybody,” said Linda Cummings.  (What's the season got to do with anything?  It's not like passengers have to ride on the open deck.  Unless, of course, that validates another of my theories that people generally ignore lake activities outside the Memorial Day to Labour Day time frame?)

 

But some say it's an opportunity lost. “The more they get it out there and make it available to people and give them the idea that this might be a good gift idea,” said Karen Agnello.

 

“If I see something in window that I think my sister-in-law would like I'd be more inclined to purchase it then just coming up with it off the top of my head, even a fast ferry ticket,” said Michelle Molina

 

NEWS 10NBC also checked with Marketplace Mall management. They say during the holidays it costs about $10,000.00 to have a kiosk, but in an average week in December about a quarter of a million people come through the mall and some businesses say its worth it to have a kiosk. “We have customers passing by everyday and it puts the idea in their head,” said kiosk employee Molly Mahoney:

 

Mario Via Abruzzi and Basil restaurants sell gift certificates right at the mall kiosk. Mahoney says it saves customers a separate trip to the restaurant.

 

We also asked if shoppers would like a New Year's Eve celebration or a holiday party on board the ferry. Chris Frank of Ontario likes the idea. “To get a buzz going for an event like that around the holidays, yeah I definitely think they need to push their marketing a lot more.”

 

But Ferry Board President Ben Douglas says holiday events this year are a no go. “It's not on the table simply because we have been so focused on winding up the '05 season and putting together the '06 season.”

 

Officials say the city's ferry marketing committee is working on ideas for next year and it will be an aggressive campaign but MCC marketing professor Carmen Powers says any ferry events that can be organized in the mean time are better than nothing.

 

Poor 'ol myopic, provincial Rochester.  Instead of looking outward trying to appeal to the non-residents who'll either make or break the ferry service, it looks inward and assumes what locals think, say or do is how ALL prospective customers think, say or do.  With almost 7 out of 10 passengers originating from the southern ferry terminus, even the 300 or so survey respondents polled are most likely Rochester area residents who MIGHT just be a bit biased in their opinions.

 

That means the REAL opinions of the Canadian travelers stand even less of a chance of being heard.  And they're the ones who'll determine whether the service succeeds or not.

 

Do you Rochester area ferry supporters REALLY want to know what your customers are thinking?  Then get out of town and go ask. To next page

 

If you really DON'T want to know what your customers are thinking, then keep asking the locals what THEY think and don't be shocked when the business tanks.  Just keep close to home, never venture past the county line and you can't help but get a small local opinion.